Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, phone number, and payment information.

We also automatically collect certain information when you use our website, including your IP address, device information, browser type, pages visited, and referring URLs. This helps us understand how our services are used and improve the experience.

Additionally, we may collect information through optional surveys, product reviews, and participation in promotional campaigns. This can include your preferences, interests, demographic information, and feedback about our HOURGLASS beauty products and website. When you interact with our emails, we may receive confirmation when you open a message or click a link, which helps us tailor communications and improve deliverability.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products and services.

We may also use your information to personalize content, perform analytics, prevent fraud, and comply with legal obligations. With your consent, we may send you marketing communications that you can opt out of at any time.

In addition, we use your information to understand usage trends, measure the effectiveness of features, and prioritize new functionality. For example, we may analyze anonymized usage to determine which beauty products are most popular, identify areas for website improvement, and optimize loading performance. We may generate aggregated insights and benchmarks that do not identify you personally to guide product strategy.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

We may share information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential and use it only for the purposes specified.

Examples of such service providers include payment processors, hosting providers, customer support platforms, email delivery services, analytics providers, and security partners. These third parties access personal information only to perform tasks on our behalf and are bound by contractual obligations to protect data and process it solely according to our instructions.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.

Our security program includes administrative, technical, and physical safeguards aligned with industry best practices. These measures may include encryption in transit and at rest, role-based access controls, multi-factor authentication for administrative access, network segmentation, and continuous monitoring for suspicious activity.

5. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

For more details about the specific cookies we use and how to manage your preferences, please see our Cookie Policy.

Cookies and similar technologies help us remember your preferences, keep you signed in, understand how visitors navigate our site, and display content that is more relevant to your interests. Some cookies are essential to provide core functionality like security and shopping cart operations, while others are used for analytics and marketing.

6. Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us.

Depending on your jurisdiction, you may also have rights to data portability, to restrict processing, and to object to certain processing activities. To exercise these rights, please contact us using the details below.

When you submit a request to exercise your rights, we may need to verify your identity to protect your account and information. We will respond within the timeframes required by applicable law and will not discriminate against you for exercising your rights.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@goldglossy.com or call +1 (416) 500-3852.

When contacting us about your personal information, please include sufficient details to help us verify your identity and understand your request. We will respond within a reasonable time and in accordance with applicable laws.